Privacy Policy/Your Privacy Rights

This Privacy Policy applies to information that each of AUDREY ALEXANDRE SARL entities worldwide (individually referred to herein as the “AUDREY ALEXANDRE”, “we,” “us” or “our”) collects about you in connection with the following services (individually and collectively, “Service” or “Services”):

(i) in our e-shop;

(ii) through purchases you make from our catalog, or through interactions with our customer service;

(iii) in connection with our customer loyalty program known as “AAVIP”;

or (iv) on or through audreyalexandre.com (or any subdomain thereof), or other services from which you are accessing this version of the Privacy Policy (each referred to herein as a “Site,” and collectively, the “Sites”).

This Privacy Policy describes what information we collect, how we use it and to whom and under what circumstances we may disclose it. The personal information we collect is stored and/or controlled by AUDREY ALEXANDRE, SARL at 60, rue Guy Autret, Quimper, France.

We may share your personal information with third parties for their direct marketing purposes, as further described in our Information Disclosure and Your Choices/Your Privacy Rights sections below. If you wish to opt out of such sharing, please contact contact@audreyalexandre.com, and include your name, email address and postal address in your request.

Information Collection

Information You Provide to Us

We (or our service providers) collect information from you when you: (1) purchase products from us, on our Site; (2) create an account with us, or otherwise sign up for a service or feature, such as our marketing and communications programs; (3) enrol for a AAVIP account and participate in the AAVIP program; (4) complete a survey, or submit a product rating or review; (5) participate in a sweepstakes, contest or other promotion; (6) communicate with us via third-party social media sites; (7) apply for a job with us; or (8) contact us, or otherwise communicate with us or provide information to us.

Depending on the circumstances of the collection, the “personal information” we collect may include, for example, your name, postal address, zip or postal code, email address, telephone number, date of birth, demographic information, details on items purchased, personal preferences, shopping and styling preferences, and other information you choose to provide to us.

In some cases, you may provide personal information to us about another person, such as when you purchase a product for someone and request that we deliver it to that person, when you share Site content or send a message to a friend through a Site or otherwise, or when you decide to ship products you purchase to someone else. In such cases, you represent that you have the authorization of such person to provide us with such information.

We may combine the information we collect online from or about you with the information we collect offline from or about you. We may also combine your (and others’) information that we’ve collected from you (or others) with information we may receive from other sources, such as third-party social media platforms (e.g., when you choose to log in to our Site through a third-party social media platform, subject to your actions and settings thereon), address update services or co-promotion partners. By accessing or using our Sites and Services, you signify your consent to the above collection of your personal information.

Site Usage Information & Other Information Collected Automatically

As part of the standard operation of the Sites, certain information is collected automatically or passively from or about you or your device in connection with your visit to the Site. Our servers may automatically gather some of the “Site usage information” described below, or we (or our service providers) may use cookies and other tracking technologies to collect and track such information (see our Cookies and Other Tracking Technologies section below for more details).

“Site usage information” includes, but is not limited to: (i) your browser type, device type, carrier (if applicable), device address, operating system, operating system address, IP address and the domain name from which you accessed a Site; (ii) information about your region, continent, country, city, zip code, time zone, and general location; and (iii) information about your browsing activities on and through a Site (also known as “click stream” data), such as (a) the date and time you visit one of the Sites, (b) the areas or pages of a Site that you visit, (c) the amount of time you spend viewing a Site or specific areas of a Site, (d) the number of times you return to a Site or a specific area of a Site, (e) the web sites or pages you visited prior to visiting a Site, (f) the websites or pages you visit after you leave a Site; (g) searches you have performed on the Site and on other websites that led you to our Site; (h) social plug-ins with which you have interacted on our Site; and (j) other similar Site usage data.

We consider this Site usage information, on its own, to be non-personal in nature, unless required otherwise by applicable law. However, we may combine Site usage information about you with personal information about you, and we would consider the combined information to be “personally identifiable” or “personal information” for the purposes of this Privacy Policy.

Browser Do-Not-Track Signals

Some web browsers and devices permit you to broadcast a preference that you are not “tracked” online. At this time, we do not modify your experience based on whether such a signal is broadcast. To learn more about browser tracking signals and “Do Not Track,” please visit http://allaboutdnt.org. Please note, however, that you can opt out of our (and our service providers’) use of your information for behavioural targeting of our advertisements by following the directions in the Advertising on the Site and other Websites section below.

Cookies and Other Tracking Technologies

A “cookie” is a small data file that is sent to your web browser and placed on your computer or device when you access a website. The cookies are then able to track your activities on the Sites and across websites. Cookies also allow us (and our service providers) to: track your activities on the Sites; track clicks, purchases and conversion; recognize your computer or device so that you are able to save your preferences and stay logged in to the Site without having to re-enter your Account credentials; deliver customized content, messages and advertising to you; preserve the contents of your shopping cart; optimize and measure the effectiveness of our advertising and emails; provide and enhance Site security and fraud detection; otherwise enhance, monitor and analyze Site usage; conduct research to improve our content, merchandise and services; and personalize your experience on the Site.

Most web browsers enable you to decline or block cookies (check the “Help” or “Settings” menus of your browser to learn more). While you are free to decline cookies, doing so may prevent you from taking full advantage of all features of our Site(s). Refusing cookies may also negatively impact the display or functionality of certain areas of a Site.

By continuing to use this Site, you consent to our use of cookies as described in this Privacy Policy, as well as our Cookie Policy (which is incorporated herein).

Web Beacons and Tags. We also use web beacons (also known as “clear GIFs” or “pixel tags”), which are typically one-pixel images that are embedded on a page of a Site or in our communications, such as an email message. These technologies help us to verify when a certain page of a Site is viewed, when a message is opened and when links or other content in a message are clicked or viewed. We use the information collected through web beacons, tags and other similar technologies for similar purposes as the information collected through cookies, as described above.

Flash Cookies/Local Shared Objects. We may use Flash cookies and other similar technologies (referred to herein as Local Shared Objects or “LSOs”), which allow a website to store certain information locally on an individual’s computer or device and then access and use that information to enhance and facilitate certain Site experiences, processes and functionality. Flash cookies and other LSOs are different from typical browser cookies (as described above), and therefore the cookie management tools provided by your web browser may not enable you to remove Flash cookies or other LSOs. To learn more about managing these technologies, visit http://www.allaboutcookies.org/manage-cookies/.

Web Analytics. We use third party web analytics services, such as Google Analytics and Adobe services, to help us track and analyse the use of our Site and to measure the effectiveness of our advertising, Site content and communications. These service providers’ tools, including, for example, cookies, tags and web beacons, help us to gain this understanding. To opt out of this use by Adobe, please click here, and to opt out of this use by Google Analytics, click here.

Cross-Device Tracking. Additionally, AUDREY ALEXANDRE participates in the Adobe Marketing Cloud Device Co-op to better understand how you use our Sites and apps across the various devices you use, and to deliver tailored promotions. Learn more about how Adobe does this and available privacy controls. AUDREY ALEXANDRE engages in similar activities via the Salesforce DMP (Data Management Platform).

Information Use

We may use the information we collect from and about you (including both personal information and Site usage information), on an individual basis and in the aggregate for a variety of purposes, to the extent permitted by law, including as described below:

PURPOSEWHAT WE MAY USE

To improve your experience in our Site : to track your activities on the Site; to track clicks, purchases and conversion; to recognize your computer or device so that you are able to save your preferences and stay logged in to the Site without having to re-enter your online account credentials; to preserve the contents of your shopping cart and remind you if you have left items in it, or to remind you if you left the Site without adding items to your cart; and to otherwise enhance, monitor and analyse site usage.

Name, email address, postal address (including zip code), telephone number, date of birth, demographic information, order history,  IP address, preferences

To process and fulfil your requests for products and services, and to keep you informed about your requests or orders

Name, email address, postal address (including zip code), telephone number, payment information, 

To administer and communicate with you about your AAVIP Account

Name, email address, zip code, date of birth, order history, preferences, gender

To better understand you, including to provide: personalized content, tailored offers, personalized messaging, and targeted advertising on and in connection with our Sites, services and products; and a personalized shopping experience

Name, email address, postal address (including zip code), telephone number, date of birth, order history, IP address, preferences

To contact you (via postal mail, email, SMS, or any other method you have elected) with promotional products about AUDREY ALEXANDRE, services, and select partners

Name, email address, postal address (including zip code), telephone number, preferences, demographic information

To contact you in connection with your relationship with us (such as via email regarding your rating or review submissions)

Name, email address, postal address (including zip code), telephone number, preferences

For market research and to review, better understand and improve our advertising and emails, merchandise selections, content, services, programs, customer service, business planning, online and offline operations and overall shopping experiences

Name, email address, postal address (including zip code), telephone number, date of birth, order history, IP address

To enforce our terms and conditions, and to protect the security or integrity of the Sites, our customers, and our business in general (such as protecting against illegal or fraudulent activity, or misuse including cyber-attacks)

Name, email address, postal address (including zip code), telephone number, date of birth, payment information, order history, IP address

To set up and manage your online account (including, for example, to send password reminders or notifications to changes to your account details) and to process your communication and privacy preferences

Name, email address, postal address (including zip code), telephone number, date of birth, order history, preferences

To process product returns, replacements, repairs, and alterations; to resolve product issues (e.g., sending replacement products); and other customer service-related issues

Name, email address, postal address (including zip code), telephone number, payment information, order history

To comply with legal requirements

Name, email address, postal address (including zip code), telephone number, date of birth, order history

If you provide us with information about another person (as described above in the Information You Provide to Us section), where permitted by applicable law, we use that information to fulfil your requests and treat such information in accordance with this Privacy Policy.

We (and our service providers) also analyse and use Site usage information and information collected through cookies, web beacons and other tracking technologies, alone and in combination with personal information, to assess the behaviour of our users, to measure the interest in and use of the Sites, Services and communications, and to customize the Sites, Services and our communications with you. We do this on both on an individual basis and in the aggregate.

INFORMATION DISCLOSURE

We (and our service providers, on our behalf) may use the information we collect from and about you (including both personal information and Site usage information), on an individual basis and in the aggregate for a variety of purposes, to the extent permitted by law, including as described below:

PURPOSEWHAT WE MAY USE

To improve your experience on the Site including: to track your activities on the Site; to track clicks, purchases and conversion; to recognize your computer or device so that you are able to save your preferences and stay logged in to the Site without having to re-enter your online account credentials; to preserve the contents of your shopping cart and remind you if you have left items in it, or to remind you if you left the Sites without adding items to your cart; and to otherwise enhance, monitor and analyze site usage.

Name, email address, postal address (including zip code), telephone number, date of birth, demographic information, order history,  IP address, preferences

As necessary, if we believe that there has been a violation of the Site Terms and Conditions, our VIP Program Terms and Conditions, or company policy, or if we have reason to believe that our rights or property, or the rights or property of any third party, may be or have been harmed.

Name, email address, mailing address (including zip code), telephone number, date of birth, demographic information, order history, IP address, payment information, preferences

To provide information to and as required by local law enforcement agencies, other local government authorities, or otherwise required by law or to protect the rights and safety of our property, company and customers.

Name, email address, mailing address (including zip code), telephone number, date of birth, demographic information, order history, preferences, IP address

On a case by case basis, in the event that AUDREY ALEXANDRE or substantially all of its assets are acquired by one or more third parties as a result of an acquisition, merger, sale, consolidation, bankruptcy, liquidation or other similar corporate reorganization, where your information may be one of the transferred assets.

Name, email address, mailing address (including zip code), telephone number, date of birth, demographic information, order history, IP address, preferences

To third party marketers to use for their own marketing purposes, as permitted by law, unless you have directed us not to (please see the Your Choices/Your Privacy Rights section below).

Name, email address, mailing address (including zip code), telephone number, date of birth, demographic information, order history, IP address, preferences

If you choose to contribute to a social, community or other publicly available area or feature of our Site, the information you submit may be made available to the general public depending on your settings (which is why we recommend that you do not submit or post any personal information to such forums, such as your full name, home address, phone number and/or other information that would enable others to contact or locate you).

Content and information that you submit on or through Facebook, Twitter, Instagram, Tumblr and other third-party platforms may appear on the Sites through feeds from and other interfaces with those platforms. We are not responsible for the information, content and/or privacy practices of any such third-party platforms.

Your Choices/Your Privacy Rights

If you would like to opt out of receiving direct mail from us, please contact us at direction@audreyalexandre.com. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your Account, relationship, activities, transactions and communications with us.

If you would like to opt out of receiving promotional emails from us, please follow the unsubscribe instructions located in each such email or contact us at direction@audreyalexandre.com. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your Account, relationship, activities, transactions and communications with us.

If you would prefer that we not share your personal information with third-party marketers, please contact us at direction@audreyalexandre.com. Please include your name and your email and postal addresses. (Note that we never share your payment information with other marketers.) Please understand that if you do request that we stop sharing your personal information with third parties for their direct marketing purposes, such request will only apply as of the date of your request, and we will not be responsible for any communications that you may receive from third parties that received your personal information prior to that request. In these cases, please opt out from or contact that third party directly.

CALIFORNIA RESIDENTS

If you are a California resident, you have various additional rights in connection with our use of your personal information:

Access to Your Personal Information: You have the right to request a copy of the personal information we collect about you, the source of the personal information and to whom it was disclosed, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information.
Deletion of Personal Information: You also have the right to request that we delete personal information that we process about you, except we are not obligated to do so under certain circumstances, such as if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
Do Not “Sell:” You have the right to opt out of the “sale” of your personal information.

If you wish to exercise your right to access your personal information or have us delete your personal information, or if you wish to designate an authorized agent to make the request on your behalf, please contact us with your request at direction@audreyalexandre.com : Privacy Officer, and include your name, email and mailing address, as well as your specific request and any other information we may need in order to provide or otherwise process your request. We may require you to confirm information we have collected about you and sign a declaration in order to verify your identity. Exercise your right to tell us not to “sell” your personal information, as described above. If you wish to opt out of our (and our service providers’) use of your information for behavioral targeting of our advertisements, please follow the directions in the Advertising on the Site and other Websites section.

We will not discriminate against you for exercising any of your rights.

Maintenance and Processing of Information in the U.S. and Other Countries

Your personal and other information may be stored, transferred and processed by our services. By providing personal information to us, you consent to the collection, maintenance, processing and transfer of such information, pursuant to the laws of the United States or such other jurisdictions, which may provide lesser privacy protections than the laws of other countries, and you acknowledge that your information may thus be subject to U.S. and foreign laws and accessible to U.S. and foreign governments, courts, law enforcement and regulatory agencies.

If you are located in the European Economic Area (“EEA”), AUDREY ALEXANDRE has put into place measures to protect such personal information.

Access to Your Personal Information

You may access any personal information you provide to us, correct or modify any such personal information, or direct us to delete or make no further use of your personal information. You can access or make certain adjustments to your account directly through your online Account (or AAVIP account), or you can contact us with your request at contact@audreyalexandre.com. In your request, please include your name, email and postal address, as well as your specific request and any information we may need in order to process your request.

Security

We have implemented measures in an effort to safeguard the personal information in our custody and control. Such measures include, for example, limiting access to personal information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Policy, as well as other administrative, technical and physical safeguards. Additionally, our service providers are not authorized to use or disclose your personal information for any purpose other than providing the services to us or on our behalf, or as otherwise may be required by applicable law. While we endeavor to always protect our systems, Sites and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our (or a service provider’s) systems, will be absolutely safe from intrusion by others, such as hackers.

To provide you with increased security, access to certain personal information stored in your Account is protected with your username and password. You are responsible for maintaining the confidentiality of your Account credentials, and we strongly recommend that you do not disclose your Account username or password to anyone. We will never ask you for your password in any unsolicited communication. Please notify us immediately of any unauthorized use of your Account credentials or any other suspected breach of security.

Children's Privacy

The Site is not directed to children under the age of eighteen (18). If you are under eighteen, do not provide your personal information on or to the Site. We do not knowingly collect on the Site any personal information from children under eighteen. Users who are below the age of eighteen (18) (or the age of majority in the applicable jurisdiction) should not use the Sites without authorization from a parent or legal guardian.

Third-Party Websites

The Site may contain links (which may take the form of hyperlinks, widgets, clickable logos, plug-ins, images or banners) to websites and services operated by entities other than us. This Privacy Policy does not apply to such other websites or services, so we recommend that you review their posted privacy policies so that you understand the relevant information collection, use and disclosure practices.

Phishing, Spoofing & Other Schemes

It has become increasingly common for hackers, cyber-criminals and other unauthorized individuals to send emails and other communications to consumers purporting to represent a legitimate company, such as a bank or an online retailer, and requesting through those communications that the consumer provide personal, often sensitive, information. Sometimes, the domain name of the sender’s email address, or the domain name of the website requesting such information, may appear to be the domain name of a legitimate, trusted company. If you receive a request to provide sensitive information (including your Account password, or any payment information) via email or to a website or individual that does not seem to be affiliated with the Site or AUDREY ALEXANDRE, or that otherwise seems suspicious to you, please do not respond or disclose your information. AUDREY ALEXANDRE will never send you an email requesting that you verify any credit card information, financial information or other sensitive personal information. Please immediately report any such communication or request to us at direction@audreyalexandre.com.

Additionally, AUDREY ALEXANDRE works with customs authorities, law enforcement and legal representatives globally in an effort to prevent the sale of counterfeit AUDREY ALEXANDRE products, both online and offline. To avoid the risk of purchasing counterfeit products, it is best to buy only from an official AUDREY ALEXANDRE e-commerce website, a retail store, or an authorized department store, specialty retailer or e-tailer that you know to be reputable. To report counterfeits, please email direction@audreyalexandre.com.

Changes to This Privacy Policy

We may change this Privacy Policy from time to time and the amended policy will be posted to the Site. Under certain circumstances (for example, in connection with certain material adverse changes to this Privacy Policy), we may also elect to notify you through additional means, such as posting a notice on the home page of the Site or contacting you via email.

Contact Us

If you have any questions or concerns about this Privacy Policy and/or about the privacy policies and practices of our service providers, please contact us at direction@audreyalexandre.com or at: AUDREY ALEXANDRE, 60, rue Guy Autret, 29000 Quimper, France: Privacy Officer.